Frequently Asked Questions
The questions we get most. Anything else, just ask.
What size are the totes?
27-gallon heavy-duty plastic totes with attached lids. They stack cleanly and hold up to a full move without splitting like cardboard does.
Do the totes come with lids?
Yes. The lids are attached, so there's nothing to tape and nothing to lose.
Are the totes cleaned between rentals?
Yes. Every tote is wiped down and sanitized before it goes out to the next customer.
Is a deposit required?
No separate deposit. Full payment is made when you book.
What payment methods do you accept?
Venmo, Cash App, Zelle, or cash.
What happens if a tote is damaged or missing?
Replacement cost will be charged for any tote that isn't returned or comes back damaged beyond normal wear.
Can I keep the totes longer than 2 weeks?
Yes. Extension pricing applies: $40 per extra week on the 20-tote package, $60 on the 40-tote package, and $80 on the 60-tote package. Let us know before your pickup date.
Do you deliver and pick up?
Yes — both are included in every package inside our service area.
Can I pick up the totes myself?
Totes are usually delivered, but self-pickup can be arranged. Just mention it when you book.
Still have a question? Send it over on the availability form or text (850) 000-0000 — we'd rather answer it up front than have you guess.
Ready to skip the cardboard?
Tell us your move date and we'll confirm availability. Delivery and pickup are always included.